SELBY RURAL LLP – COMPLAINTS HANDLING PROCEDURE

Selby Rural LLP is regulated by the Royal Institution of Chartered Surveyors (RICS). As a RICS regulated firm we have a duty to respond to complaints made; promptly, openly and professionally.

We have a two stage formal Complaints Handling Procedure (CHP).

FIRST STAGE

We request that you put your complaint in writing to ensure we have a full understanding of the issue and there is a formal record of the complaint. In the first instance if your complaint is made verbally, we request this is made in writing. A verbal complaint will not be considered a formal complaint in accordance with the CHP.

Please send your written complaint to:

By email to Tom Selby MRICS FAAV tom@selbyrural.co.uk

In writing to Tom Selby, Selby Rural LLP, Golborne Hall, Whitchurch Road, Milton Green, Chester, CH3 9DR

We will acknowledge receipt of your complaint within 7 days and consider it as quickly as possible. If we are not able to give you a full response within 28 days we will update you in that time.

SECOND STAGE

If we are unable to agree on how to resolve your complaint then you can take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:

FOR CONSUMER CLIENTS:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

T: 01722 333 306
E: admin@tpos.co.uk
W: www.tpos.co.uk

FOR BUSINESS CLIENTS:

Centre for Effective Dispute Resolution (CEDR)
100 St. Paul’s Churchyard
London
EC4M 8BU

T: 020 7536 6000
E: info@cedr.com
W: www.cedr.com

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